Telcos giant Safaricom announced upgrades to the money service from 30th June, that would take three weeks. According to a statement from Safaricom CEO Bob Collymore, the third upgrade in ten years is meant to automate some of the services and introduce new services as well. Due to the upgrades of the service, it experienced downtime for a few hours on specific days (30th June and 5th July). The final upgrade of the service will be in mid July, causing downtime of 12 hours , Saturday 15th July from 10 pm to Sunday 16th July 9 am. Some of the already existing features will be pulled out in the changeover. Some new features to look forward to include M-Shwari and KCB M-Pesa integration in the Safaricom app. “This upgrade paves the way for the next phase of M-Pesa and will enable the service deliver even more value for our customers and partners.” Safaricom CEO Bob Collymore said in a statement.
